Brake Repair 101

The first step toward understanding brake repairs is learning when you need them.

In most cars, brake pads come equipped with sensors that make a scraping, or squealing, noise when it's time to replace them. Not doing so in a timely fashion likely will cause further problems and increase the cost of repair.

Even without the irritating noise, it's still a good idea to have your brakes inspected for wear at least once a year. Find an auto repair shop near you that specializes in brake repair.

Guidelines to keep in mind

• Advertised prices for brake repairs often are limited in what they cover. Ask for a written description of parts and services included in the price.
• Don't choose a brake repair shop solely based on price. A shoddy brake job can cost you a lot more in the long run.
• Check with local organizations such as the Better Business Bureau for customer complaints as well as complaint resolutions.
• Look for signs and stickers indicating shop and mechanic certification. For example, the National Institute for Automobile Service Excellence uses stringent guidelines to certify mechanics.
• A clean, well-organized brake repair shop is a likely indication of a well-run operation.
• Service writers should be friendly, patient and willing to answer all your questions.
• Payment, warranty and refund policies should be clearly posted in the office or reception area.
• High-tech, modern equipment also is important. Ask if the shop has a brake lathe on premises. This equipment is necessary for some brake repairs and also can keep costs in check.

It's always a good idea to use a brake repair shop that specializes in repairs on your car's make and model. If a shop doesn't specialize, you'll still want to scan the lot for similar makes and model years.

If time permits, ask for a list of customer referrals. Most people understand the difficulty of finding a good auto mechanic and will be more than happy to offer their advice.