chitoe
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Member since 5/22/2011
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Zurn Plumbing Service Inc

Posted on: 5/22/2011

paid nearly $400 for nothing

My sewer line was clogged. I called Zurn because of the good reviews I saw online. The two man crew came out and ran a camera through the cleanout in the driveway. They said there was a big clog about 25 feet in, possibly a root but they couldn't tell because of standing water. Ultimately they said I would have to replace the entire line but that they had unclogged it temporarily. One guy said he could "hear" water flowing through cleanouts in the yard further down the line. If that were the case the camera would have been able to see the problem, right? They did not clean or inspect the cleanouts in the yard. They charged me $386.80. One month later sewage was in the driveway again. I called and asked them what they were going to do. The answer was that they only warranted this work for two weeks and that I could pay them to come out again. I asked if they would credit what I had already paid to replacing the line. He said no, so I gave someone else $3000 to do it. Turns out there was no root. The real problem was in the cleanouts in the yard which they never even looked at. I expected a more thorough job for the price.

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