Member since 5/24/2011
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Rooter Plus

Posted on: 5/24/2011

Bait and Switch Artist

I called and got a quot for $295 to pump out septic tank for regular maintenance. I asked if there were any other hidden charges and was assured that it would only cost $295 for the 1500 gal tank. When Bill opened the tank he said it had a filter that would cost $125 to clean it. I said I will clean it my self and washed it off with a hose and took me 1 min to clean it my self. Then he opened up the other side of the tank and he said it needs a crust buster for $250 to get the crust on top stirred up so the hose will suck it up. I looked at it but I really didn't know what it would take to break it up so I said no. I didn't want to pay $250 for this. He then said he would charge me $295 for the service call and would put a lean on my house if I didn't pay and I was stuck so he then spent all of 5min to crust bust for $250! I think they would have to do this on all pump outs so don't buy that line of crap! He also added $18.50 for fule charge and 5.75 for environmential fee and tax on the $295 for a total of $569.25. I wish I would have read Kudzu.com first! This seems to be the norm for this company. I also got a e-mail from my neighbor: I saw you had your tank cleaned today. I live around the corner and had mine done a couple months ago by Rooter Plus. Just a warning that they will try to sell you on a new system totaling about $2500, even if you really don't need it! Might want to get a 2nd opinion. Its their M.O. as we were told by the health department

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