Over the past 6 years I've used them about 8 times, dryer, refrigerator, stove and air conditioner. They had to replace a refrigerator part 3 times to get it right, but they finally did. This last trip they charged me $75 to tell me I needed a new $230 part for my stove and the original part had been replaced by them before. Now they tell me this part just goes out for no reason. I could have used that info the first time, I would have made a different decision for a $500-600 gas range. I did not get the part because it was not worth it. I am very disappointed with them and will probably find another service.