Find another groomer
I took my dog for grooming a week and a half ago. When I picked him up 4 hours later, there were places that had not even been clipped. There was still hair in his eyes that had not been cut. I was told by the groomer that it was the fault of the comb. When I called to give the owner (Kris) the opportunity to make things right, she argued and made accusations towards me before she stated that I could bring my dog in this morning and they would redo his cut. When I took him in and showed her the places that had not even been clipped, she was extremely rude and refused to listen to anything I had to say. She has extremely poor people and customer service skills. She refused to redo the cut and then told me to leave the premises and to never bring my dog in there again. She refused to give me a refund. I will tell everyone I know of that has a dog not to go there for services. The place was dirty and they allow all of the dogs regardless of size to run together whether they have been groomed or not. If I want playtime for mine, I will take him to the dogpark. If I want a grooming, I will certainly take him to a different groomer.