Member since 6/16/2011
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Metro Heating & Air, Inc.

Posted on: 6/16/2011

Worst Serivce I have EVER had.

Worst service I have EVER had. I am not sure how this company is still in business. It is certainly not due to the owner. Troy and Robert are friendly enough, but the Owner ( I think his name was Roy) - All i can say is... WOW - What a JERK. He refused to work on my unit, stating that it was too old and someone had previously installed something improperly. I asked what he would have done differently and he told me.. I then asked how much it would be to do what he was speaking about and he told me that he didn't want to work on my unit. I asked for his help and he refused. Said how he would be taking responsibilty for someone's previous work if he did, and how he was already batteling with other customers. He clearly was having a bad day. He walked up all lethargic like and you could tell from the start that he did not want to be there. I have 5 units total... Boy did he mess himself out of ALOT of business to maintain them every 6 months. I would never reccomend them and am certain that they wont stay in business for long if he continues to treat customers like that.He is clearly a miserable person that has no idea how to service a customer.

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