My husband and I recently switched HVAC companies and happily found Bartlett Heating and Cooling. Shannon Bartlett answered my initial phone call inquiring about prices and contracts, and she easily answered my questions and convinced me why Bartlett was our choice. Between my initial phone call and December 8, the scheduled service date, Bartlett kept me updated with helpful email and phone call reminders. On December 8 before Jerry Jenkins, Bartlett's technician for our area arrived, Denise called to alert us he would be arriving within 30-40 minutes. Jerry showed-up on time to service our furnace and spent time with both my husband and me explaining what he did, giving us heating tips, and re-orienting the louvers in several heating vents for better heat distribution. Jerry is a thorough professional and now is our recommended HVAC technician, and Bartlett Heating and Cooling is our new HVAC company. Not only does this company answer the phone, but also it provides efficient, quality, professional service. Kudos to Bartlett and to Jerry! My husband and I look forward to his May 2015 visit to service our A/C and to a long relationship with Bartlett Heating and Cooling.