Phate88
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Member since 6/18/2011
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Pep Boys posted on 6/18/2011
Buyer Beware
I recently took my vehicle to Pepboys for a Pennsylvania State Inspection and Emissions Test. During the course of the inspection, the mechanics found that the parking brake was not tight enough. Repairs were required and allegedly performed according to manufacturer's specifications. Upon the return of my vehicle, I found at least one of the locking lug nuts with a visible crack along with the other lug nuts being rounded off on the corners. I have returned to Pepboys on four separate occasions and spoken with the Manager (Rob) and Assistant Manager (John) to seek resolution. As of the date of this post, Pepboys has not corrected the damage to my vehicle to my satisfaction. ***Buyer beware. If you choose to take your vehicle to this shop, you do so at your own risk. Use the Pittsburgh Better Business Bureau to find another shop.****
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