I called a few days ago when my AC went out around 1am. I was very surprised because the technician answered the phone.I thought I was going to have to leave a message or something. The technician was able to come to my house and fix my ac unit that night. The service call at night was more expensive but well worth it. It has been a few days now and my ac is still running great. They were clean and the technician very friendly. I will recommend them to my friends and family.