lpatrice
TRUST RATING
Member since 6/28/2011
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Easygoing Movers posted on 6/28/2011
Horrible Service
I've tried very hard to get this company to acknowledge the damage they caused to my furniture but they are impossible to deal with. I will have to take them to court. Stay far away. First of all they were 1 1/2 hours late. 30 minutes before they should have been at my home I called and the driver (supervisor Hugo) told me that I had to understand that he was busy. Once they got to my home Hugo asked me if I was going to help because he saw me sitting down. I advised that why he was hired. They did not shrink wrap any of the furniture. They just put blankets over my washer & dryer only. The crew asked that I purchase them water and they would pay me back; so I did. Of course when the work was done I asked that they take the drinks out of my price and Hugo act as if I hurt his feelings then proceeded to ask for a tip because his crew only made $8 an hour. I advised that I wasn't made out of money and didn't have the extra funds to pay for a tip. Hugo and his crew would not leave my home until I agreed to do so. I'm in the process of unpacking as we speak and found several items damaged & broken. I called the office and spoke with Francis and explained the damage thus far; I was promised a callback from the owner but I'm still waiting. I would like to add I purchase the insurance in case of damages; so why haven't I rec'd a callback yet. I will update this message once my problem is taken care of. But for right now, please don't use this company. You will regret
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