Member since 6/30/2011
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Dixon Painting Inc

Posted on: 6/30/2011

Does not stand by their work!

Proceed with caution if you plan on using Dixon Painting. A month ago, a salesperson came out to give us an estimate. The price was great and we told them we'd like for them to do the job. I even called this salesperson back the next day to make sure that the price included everything (carpentry, trim, etc.) and he said "yes." However, the day the painters were set to arrive (after being postponed twice, mind you), the salesperson called and told me that he had done the estimate wrong and it was off by roughly $1000. Seriously?! How would you miss that? Then, he proceeeds to tell me that his boss said they would honor the price quoted but would not offer a warranty on it so as not to incur any additional losses on the project down the road. I was told how the salesperson was giving up his commission and being fined for the mistake, but they wanted to stand by their word (but not stand by their product). They were trying to make their mistake my problem! Obviously, I decided not to work with company with such faulty business practices. They were trying to get rid of me -- and it worked. We went with another company who is doing the work cheaper than Dixon's "real" price and is doing a great job. I'm now wary of these big companies and their salespeople who clearly aren't painters and don't understand what they are doing. And their bosses behind the desk who don't care about customer satisfaction.

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