tang1997
TRUST RATING
Member since 7/02/2011
Reviews 2
Average Rating
Helpful Votes 0

Ronald Smith Heating and Air

Posted on: 5/3/2012

Timing, Professional, and Courtesy

My 16-yr HVAC has some leaking and needs to be refilled some coolant. RS is the one I called after my appointment was canceled by another one. It turned out that I made a great choice. Greg showed up on time. Very courtesy and fun to talk with. He checked the leaking position and explained 3 options to me. I decided to add some coolant this time. My cooling unit will be replaced in 2 years down the road. RS is definitely my 1st choice to contact with. Very pleasant experience.

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Custom service misled on rebate

I went there because of a $100 off promotion. I mentioned that COSTCO has $70 instant off for Michelin tires. The agent named Steven said they could match it and then added the $70 rebate. But when I asked for the $100 discount, he said that's not good since it's given as VISA card which can only be used in 2 or 3 specific stores. And I knew it was a lie. I insisted to have the $100 rebate instead of the $70 one. He kept asking me whether I was sure or not, until another agent came to help me out with the $100 rebate. I cannot understand why Steven was trying to cheat me even though there's a big ad of $100 discount hanging at the entrance. If not because of the final result turned to be ok, I would have given it one star.

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