Member since 7/12/2011
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GrassRoots Landscaping

Posted on: 7/12/2011

Caveat Emptor - Bad News!

So, I hired Brandon based on a friend's experience with him. It started off well enough - he was pleasant, we discussed what the job would entail. We agreed to fencing in our yard and doing a custom horizontal style gate as he shows on his website. He assured me it would be no problem and the schedule would work out fine. I met him on the first day at the job - everything seemed fine. But, through out the job I'd call or go by and he wouldn't be there when I expected and the project ran slightly behind. But, he did finish and I thought everything was fine. Shortly there after I realized everything was not fine. Some boards were missing nails. The cool horizontal gate had slats that were crooked and falling because pieces were not secured properly. Also, the wood was splitting where he put in the latch for the gate. Eventually the screws were pretty much coming out of the wood and the latch was rendered useless. I called him and emailed him pictures. Without trying to be rude I told him that the gate looked sloppy and defeated the whole purpose of having a clean modern look for the gate that matched the house. That prompted an angry email and confrontational phone call from him. Nevertheless, he said he'd come by and take a look at it when he got back from vacation in three weeks. I let four weeks go by - I emailed him and got no response. Now his phone is cut off and his website is down. So, looks like I'm out of luck.

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