Good service, minor nuisances
Overall I think this company has solid service, there were just a couple minor things that I think other people would benefit from hearing.
- Easy to schedule appt
- Lots of coupons/specials
- Quick, efficient cleaning
- Dealt with an oddly sized filter very nicely by cutting an oversized one to fit
- Free dryer vent cleaning
Not so much Cons as Nuisances:
- Arrived 1.5 hours before the scheduled 2 hour window (I had a 10am-12pm window, they called to say they were in my driveway at 8:30am)
- The coupon said a live video inspection was included but they didn't do one, even though the tech said he found significant dirt and fungus in the blower and plenum (if I remember right) that required a different cleaning for a much higher price ($245 as opposed to the original $65).
Like I said, these aren't necessarily cons, these are just areas that other people might want to clarify when they make their appointments. I'm all for technicians arriving early, but they were so early that I wasn't home and I had to rush back. And without the live video, I had to take their word that there was additional, pricier cleaning necessary.