weinolds81
TRUST RATING
Member since 7/14/2011
Reviews 2
Average Rating
Helpful Votes 0

Chimney Solutions, Inc.

Posted on: 11/4/2011

Great service, friendly sweeps!

I found Chimney Solutions on Kudzu and I'm glad I did! Javier and DJ just left after cleaning and inspecting my pre-fab fireplace and they were super helpful. Took time to explain all the features of the fireplace, using gas starter, how many logs to have on at one time, etc. Very informative and super nice. And the price was as quoted over the phone, no up-selling or adding extra charges for anything. I'd definitely recommend this team and the company!

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Atlanta Air Experts

Posted on: 7/14/2011

Good service, minor nuisances

Overall I think this company has solid service, there were just a couple minor things that I think other people would benefit from hearing. Pros: - Easy to schedule appt - Lots of coupons/specials - Quick, efficient cleaning - Dealt with an oddly sized filter very nicely by cutting an oversized one to fit - Free dryer vent cleaning Not so much Cons as Nuisances: - Arrived 1.5 hours before the scheduled 2 hour window (I had a 10am-12pm window, they called to say they were in my driveway at 8:30am) - The coupon said a live video inspection was included but they didn't do one, even though the tech said he found significant dirt and fungus in the blower and plenum (if I remember right) that required a different cleaning for a much higher price ($245 as opposed to the original $65). Like I said, these aren't necessarily cons, these are just areas that other people might want to clarify when they make their appointments. I'm all for technicians arriving early, but they were so early that I wasn't home and I had to rush back. And without the live video, I had to take their word that there was additional, pricier cleaning necessary.

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