nadilla
TRUST RATING
Member since 7/16/2011
Reviews 2
Average Rating
Helpful Votes 0

Gwinnett Place Nissan

Posted on: 7/16/2011

They Cracked My Dashboard!

I was looking for a new dealership to service my car after having a bad experience at the Decatur location, so I brought it here. I had a door panel replaced, and they were looking into an ignition problem. They gave my car back to me, stating that the needed to order a part, so I would need to come back. I get in my car, and there is a HUGE crack in the dashboard. I was incredibly dismayed that no one confessed when they gave the car back, and left me to find it and bring it up myself – as if I could have missed it. But what if I hadn’t seen it? That speaks poorly to their integrity that they would damage it and not apologize or offer to fix it until I brought it up. Then when the service manager, John Rose, was brought over, he calls his service guy via phone, who of course doesn’t remember that happening, then espouses the virtues of his tech guy, but they will go ahead and take care of it for me. When something like this happens, and I’m telling them that NO ONE informed me of the damage up front, and left me to discover, why would you think that I even want to hear about how honest your guy is? And to say that at any point as many as 4 different people could have been in my car, and they could have done it – these are still your employees – why would that make me feel any better? I know now that I can’t trust you or your shop. I guess I’ll have to drive it all the way down to Union City, where I bought the car, but have never had a bad experience. Not good!

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Nalley Nissan

Posted on: 7/16/2011

Terrible Service Dept!

When my car blew a tire, I had it towed there. I asked them to remove all the security nuts, and replace them with regular ones, and I wouldn’t put them back on until I got the security tool from my purchasing dealership. When I got my car back, there were dirty fingerprints all over my driver side interior door, my ceiling above the driver side door, and the seat. The door now had problems opening and closing as if someone leaned all their weight it! I have an extended warranty that covered the popped tire and the hubcap that rolled off. This place charged me, and told me I have to send in receipts to Nissan to get reimbursed, even though most dealers just do the work because it is covered. In the end, if I didn’t have the money then, I wouldn’t be able to get my car fixed. They broke a hubcap when replacing the nuts. When I expressed concern over it, service consultant Glossie Echols asked if I lived in a bad neighborhood, and “joked” that I could say I visited my family in “the ‘hood” and came away missing a hubcap. Who would laugh joke like that with a stressed out customer? When I got my car home, I counted the security bolts, and there were only 3, instead of 4. Took 2 weeks of him trying to offer other things instead like a free (cheap) oil change, before I got a new set.

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