sns0002
TRUST RATING
Member since 7/20/2011
Reviews 2
Average Rating
Helpful Votes 1

Beware! Expect to be swindled...

I hired this company to perform a deep clean on my home after reading favorable reviews on Kudzu. The owner, Camille, initially seemed professional enough on the phone. I gave her the sq ft of the home and exactly what I expected (dust, vacuum, windows, appliances). She assured me everything mentioned was included in the service and that they should have no problem finishing the job in 2 hours. I met the cleaning personnel at my home, again explained to them what I expected and what Camille agreed to, and then left for work while the cleaning was performed. 3 hours later (and of course a hefty overage charge later), the “supervisor”, Albert, called me out to the house for the inspection. This company wants you to believe that a “supervisor” periodically checks on the cleaning progress, however, in reading others’ reviews, it seems this person, Albert, is the only “supervisor” and he was quite worthless. During the walkthrough, I identified numerous areas that were not only not cleaned thoroughly, but appeared not even touched (cobwebs hanging from the ceiling, dust on the window sills. The toilets looked like they didn’t even lift the seats to clean inside and barely wiped down the outside. The wood floors were sticky and when I walked on them with socks, my socks were black. Albert’s idea of correcting any of these issues was, for instance, taking a dirty rag and throwing it at the ceiling to get rid of the cobwebs, or taking this same dirty rag to wipe down the b

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Nalley Infiniti of Marietta

Posted on: 7/20/2011

Go somewhere else

I leased a car from Nalley in Decatur (which was a fair experience) but the Marietta location is more convenient for me for service needs. I made the mistake of purchasing a service package with coupons that could only be redeemed at Nalley (instead of buying the manufacturer's program). So for 3 years I have been stuck with them for all my regularly scheduled maintenance. Everytime I go, there is a problem. Not enough staff to provide a courtesy car wash, no loaners available when I have longer service appointments, someone just quit so we don't have an advisor for you right now. Also, my car is always dirty when I pick it up (oil and dirt on the interior and exterior). To top things off, the receptionist is rude and useless, I am never greeted, I end up wandering aimlessly, lingering around the office area waiting for someone to make eye contact so I can say "I have an appointment." I actually went to Roswell Infiniti when I needed new tires, a WORLD of difference. If I continue to drive Infinitis, trust that I will NOT return to Nalley. For a so called "luxury" car dealer, this place is anything but.

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