Member since 7/22/2011
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Metro Heating & Air, Inc.

Posted on: 7/22/2011

Not happy

Worst company. Don't hire them. First time they sent someone, he told us the unit was fine, we just needed a new thermostat. He left, and the problem still persisted. Second time the same guy comes and tells me that he left a valve loose and all our freon leaked out, freezing our unit. This was his fault, but on the invoice he indicated otherwise. Third time a different worker comes out, says it's the condenser coil. We wait 10 days for them to come back out and replace it. They actually sent us the original guy. I refused to let him work on the unit, he responded "fine with me. now I get out early today and left". I called the company and got Roy/Troy (not sure which is correct). He was extremely rude, told me it'll be atleast 2 weeks before someone else can come out, and that I shouldn't turn people away. Then he hung up on me. The only reason we even had this low rent company in the first place is b/c we just bought the house and the sellers purchased a home warranty. We always used E Smith in the past. That is an excellent company. We're going to cancel the home warranty, pocket the $ and hire them.

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