Very Responsive and Professional!
We originally hired Houser to come out and assess the efficiency of our A/C unit in preparation for the summer months ahead. We signed up for the annual prevention plan (check-up of both heating and air systems prior to summer and winter seasons), and their technician came out and performed a thorough inspection. He was straightforward about his findings, knowledgeable about parts and operation, and offered sincere advice on level of priority for items. The price was very reasonable and in line with what Coolray and Estes quoted as well. But what set Houser apart, was their response time, honesty and knowledge.
Since the first inspection, we recently had an issue with the electrical breaker that powered the a/c unit. The a/c unit would not come on at all, and when we called Houser at 6:30 pm on a Friday evening and left a voicemail, they promptly returned our call within an hour... worked us in to their schedule, and sent a technician out the very next morning! Since we are members of the annual plan, the diagnostic fee was waived and we only had to pay for the minor part.
Very happy with Houser and their overall professionalism!