Unprepared and Unprofessional!!!!!
Had them out yesterday to replace a water main from the meter to the house. A job that should take 4 hours max ended up taking close to 8 hours. They only sent one guy out without any equipment nor material needed to complete the job. I was told they would be there first thing in the morning at 9. Well, they didnt show up until 12 or so. Water was cut of immediately, so I was out of water starting at 12 until they completed the job at around 8pm. I might have been able to oversee that fact, but the sheer lack of being prepared for a job that someone was being hired to do is grounds enough for me to say that this company must cut corners somewhere to keep those prices low. When I called their office to complain about the situation I thought I reached a day care. Kids were screaming in the background and it was totally unprofessional. If I were to rate this on preparedness and professionalism alone, then it would be one star max, but since they stayed to finish the job and water is running again, I ended up giving them three. Lesson learned from this is to not always go with the best deal, but to go with someone who is prepared to do a job in the most efficient manner.