Horrible customer service
I am a local contractor who regularly rents equipment. I have rented from Harco countless times, but only do so when I have no other options. They have horrible customer service and act like they are doing you a huge favor by renting to you. On a recent rental I dealt with a female employee by the name of Marcee. She is at the Winder location. We set the order up and she confirmed that I would be the first delivery. While I was there, she also showed me that there were not any other orders on the board. I set my job up accordingly, and had 5 of my employees already on the job expecting our Bobcat to be delivered. The bobcat finally arrived about 2 or 2 1/2 hours later then we had discussed. When I called Marcee back again to inquire about this, she stated that they had to deliver some more equipment and that they were on the way to my job. This other equipment that she was talking about was ordered after I placed my order. We were not able to pour our concrete on the same day due to the delay, which meant that I had to pay an extra day of labor and was not behind a day.
Now the good things: 1) Their equipment is always in good shape.
2) Their drivers are great. I feel bad for them because I am sure they always catch the brunt of the upset customer when such things happen. They seem to always be apologizing for and covering the tracks of the incompetent care free office staff.