HORRID CUSTOMER SERVICE. ONE star is being generous!!!!!
I bought a set off of tire rack and had them shipped to Karnuts. I called carnuts before they arrived to see about getting them installed. They said to call the following morning. I was on a tight schedule due a wedding and being in town only a short time. So, the morning after the tires arrived, I called to see if they could install them. The man that I talked to said that he would call back in 15 minutes to let me know. 45 minutes go by and I hear nothing. So, after several back and forth phone calls, I ask if I can just pick up the tires and have them installed at another location due to time constraints. When I arrived at the business, the first thing that is said to me is "are you the guy who has called here six times?" I politely explained that I was in a time crunch and needed to be at a wedding in a few hours. The man proceeds to spew excuses about how they had police cars to service. I understand that businesses are busy, but why not explain this to me on the phone? A little communication would benefit Karnuts IMMENSELY. So, I said, that is fine, and asked if i could just take the tires. The man responds "SO you just had these tires delivered here for NOTHING?" He storms off, goes to get the tires, tosses them by my car, and mutters "HAVE a nice Day" with as much sarcasm and ignorance possible.