a5luv85
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Member since 8/10/2011
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Jim Ellis Volkswagen of Atlanta posted on 8/10/2011
If you want good service go elsewhere
In April, I made a pre-order for 2011 a5 that was scheduled to arrive at the end of June with a loaner car to be picked up at the end of May until the new car arrived. I called in a week before picking up my loaner, only to have found out my previous sales guy left the dealership, my order was pushed back to 2012, and I will not be getting the car until at least the end of July. I was very disappointed that I was not informed of all this until I called in myself. When I arrived to talk to the new sales guy to renegotiate, not only was I not getting the loaner in time (signed on the previous agreement), I was not compensated for the extra wait time, on top of the titanium package that I ordered, which was no longer available on 2012 A5 premium plus models. The manager used the fact that the price of 2012 models would be marked up $500-800 during the negotiation. It blows my mind that they decided to push my order back to 2012, voiding the agreement signed back in April without telling me, and then using their own mistake against me. After receiving the car, I decided to purchase LoJack, which was scheduled to be installed a week later. I was told I would receive a loaner upon dropping off the car. When I arrived the next week, the service department did not know anything about a loaner. I was lucky enough that they had an extra one (useless if I did not know how to drive manual), but my impression of this dealer's bad customer service worsened.
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