I was having septic issue's and being a single woman I was terrified of being taken advantage of when it came to have service work done. But when Steven arrived at my home he was very polite and listened to my concerns and issues. He said we are going to start by pumping your tank and go from there. About 2hrs into the job Steven came to me and stated that my drain field was bad and they needed to be replaced. I asked 1000's of questions and he answered all of them, so I agreed to have the drain field replaced. Steven advised me that it would be another crew coming out to do the replacement but he assured me he would be available if I had any questions. To this day my septic system is working wonderful and I am so pleased with the job that was done. I will always call Mr. Rooter for my plumbing needs.