StonyCreek
TRUST RATING
Member since 8/16/2011
Reviews 2
Average Rating
Helpful Votes 0

Magic Touch Mechanical

Posted on: 5/5/2014

Spring Time Tune-up Offer a Waste

We chose this company because they are listed on the APS list of contractors. The technicians spent a good amount of time looking through our system and then gave us a sales talk. They have priced everything in packages instead of giving you a list of every item and it's cost. For example, you can get the Deluxe package with all the repairs all the way to the Bare Minimum package to "get by". The Salesman was quite rude and condescending. When I complained about the pricing and it's structure, he let me know that his company wasn't for everyone and that they were for people who had more money. We paid the $75 for the so-called "tune-up" when they did absolutely NOTHING for that money, other than tell us we needed to spend more money. Very much a waste and a scam if you ask me.

  • Overall
  • Quality
  • Service
  • Value

B & L Pool & Spa Stores- NE PHX

Posted on: 8/16/2011

Disappointing Service

We hired B&L to look after our pool on a weekly basis while we were away from home for a year. Initially, we were pleased with the service level, but, when we returned we noticed that the pool equipment they claimed to have repaired (and which we were charged for) was still not working properly. They were not willing to make it right and claimed the problem was not under warranty. This was a frustrating response in addition to the fact that THEY didn't realize the equipment failure themselves. Moreover, we believe the technician did not clean the pool every week and we were paying for him to do so. This is difficult to prove, but the week we returned we did not see or hear him and the pool looked untouched. There was also an odd amount of debris in the filter. I feel that our situation was taken advantage of. Needless to say, we canceled our service and took our equipment in to another pool company and had the problem fixed for a nominal fee.

  • Overall
  • Quality
  • Service
  • Value