gwfisher33
TRUST RATING
Member since 8/24/2011
Reviews 2
Average Rating
Helpful Votes 0

Comcast

Posted on: 8/24/2011

Nightmare customer service

I have had Comcast since they bought Adelphia. They have continued to go up in price to the point I have finally closed my account. After cancelling the account I received a bill for the last month of service and $200 for equipment I did not have. It took three phone calls to customer no-service to finally get the incorrect equipment bill removed. In the meantime I sent the payment in for the last month of service. For some reason they returned the payment. When I called them they could not tell me why that had happened. I told them I was sending the payment again. 5-6 days after that conversation I got a letter from a collection agency about the bill. I know their not but it almost seams like they are messing with me because I cancelled the account. What a nightmare this has been. The really crappy part is there is a good chance my credit history that I have worked so hard at keeping clean now has a blemish because of them.

  • Overall
  • Quality
  • Service
  • Value

Comcast Cable Holdings LLC

Posted on: 8/24/2011

Nightmare Customer Service

I have had Comcast since they bought Adelphia. They have continued to go up in price to the point I have finally closed my account. After cancelling the account I received a bill for the last month of service and $200 for equipment I did not have. It took three phone calls to customer no-service to finally get the incorrect equipment bill removed. In the meantime I sent the payment in for the last month of service. For some reason they returned the payment. When I called them they could not tell me why that had happened. I told them I was sending the payment again. 5-6 days after that conversation I got a letter from a collection agency about the bill. I know their not but it almost seams like they are messing with me because I cancelled the account. What a nightmare this has been. The really crappy part is there is a good chance my credit history that I have worked so hard at keeping clean now has a blemish because of them.

  • Overall
  • Quality
  • Service
  • Value