As a member of the customer service work force, I notice that good service is hard to come by these days. This is NOT the case with this team. They're efficient, knowledgeable, professional. I wish I could say we had a squirrel problem. Ours was rats. They were very proactive in showing us where the problems were. They explained to us what we could do differently to prevent the problem, in addition to the protective lining they installed around our home. Their work is a life time promise. Telling some one that you have/had rats is embarrassing. BUT if I ever hear of any one who is having this problem, I can proudly recommend this company. In addition to their handy work, this company also installs insulation, in which we desperately needed to have done as well.