Steve missed our first appointment on a Friday and had to reschedule for later that day. I accomodated and after we met he told me an estimate would be sent that weekend. Never happened and he did not contact me with an explanation. Called him on Tue and he said it was not sent but he was about to click send on his email. The email never came and a response finally arrives a week later stating that he was obviously overbooked and can't take on the work. The email response was terse and no apologies were extended for the lack of communication and the significant delay that he had cost me. To add insult to injury, his email was sent with a signature that states: "I can explain it to you, but I can't understand it for you." This unprofessional signature has no business showing up in any type of correspondence and especially not in one for a business transaction and it was certainly not one that I wanted to see in an unapologetic email ending the poor customer service experience. Worst of all, I contacted Steve because I was acquainted with his wife and wanted to return the favor and send work his way. My experience with his wife was very positive so I have been reluctant to post this. However, customer service is something I believe very much in and seeing how the referral relationship didn't mean anything to Steve I have finally decided to post this so others would not experience the same. If he didn't want the work he should have just stated it honestly up front.