Unprofessional service technician
My wooden garage doors weren't opening and closing smoothly so I called AmeriServ requesting a tune up. The technician (Jeremy) wasn't professional. He had this arrogant attitude as if I was wasting his time having him come out. Instead of telling me what was wrong with my doors, he tries to get me to buy two new metal doors for $1000. He says he's giving me a $250 discount, and when I tell him I'll have to think about it and how long would this offer last, he says the company doesn't usually write estimates, so I would have to decide right now. He also tells me it cost AmeriServ $150 just to have him come look at my doors. I eventually turn down the sale, and ask what other options I have. He eventually says he can grease the doors for $89 dollars and that'll solve my problem. I thought he was going to actually make adjustments, tighten bolts, etc, but all he does is pull out a spray can of Zep lubricant and sprays all the rollers and tracks. The doors roll perfectly. Problem solved. I'm upset that I almost got tricked into spending $1000 on doors I didn't need, when he knew perfectly well that all my doors needed was a little lubricant. I'm really upset that I spent $89 for him to spend 2 mins lubricating my doors. A can of Zep at an automotive store cost around $10-$15. Maybe I got a bad technician. Either way, Jeremy represents AmeriServ, and he did a poor job representing them. I would not do business with them again.