OliveGreen
TRUST RATING
Member since 9/22/2011
Reviews 2
Average Rating
Helpful Votes 0

Cool Masters, Inc.

Posted on: 5/10/2013

You (Might) Be Disappointed

(The following was my first review, & I kept this opinion until this summer when they just stopped services w/ no explanation) So happy I called these guys. I hesitated to call because they weren't as close by as some other HVAC companies, but I went w/ reviews on Kudzu and so glad I did. Jonathan came out to the house initially to look at our very old upstairs unit. He explained in great detail, without being condescending in the least, how it was not cost effective to fix such an old, outdated unit. I figured as much, but Jonathan didn't just tell me.. he told me why. In the same visit I showed him my working furnace downstairs, which is just as ancient, to ask him how it looked. He immediately saw a crack in one of the chambers, and was very adamant about how I should never ever use that furnace again because he was positive that I had CO leaking into my home. He took the time to show me the other three chambers that showed normal readings, and how dangerously high the bad one was. His guys came out on the scheduled date and did a great job. Jonathan came out today again to make sure that everything was to my satisfaction. Then he hooked up my new wifi system (LOVE IT) and showed me how to do that. He is a very impressive guy, knows his stuff backwards and forwards, is very polite but thorough, and provides excellent customer service. Like I said, you will not be disappointed.

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Chapman's Tree Service

Posted on: 9/22/2011

Very Pleased With Our Choice

I called 3 different tree services for a fallen tree and another huge tree that I wanted taken down. I knew it was going to be a big job b/c of the size of both trees, and the location of the trees. All three services came within the next 36 hours after I called, and all three gave me a quote within a few hundred dollars of each other. Chapman's was the average between the other two. I picked Todd Chapman because I felt like he was the most confident in getting the job done and just knew what was required of the job. One guy seemed very unsure of what the job might take, and the other was priced higher. I'm certain a bidding war could have been done, but I still went with my gut, and am thankful I did. Not due to any pressure from Chapman, we decided to get some more trees around the house cut down for landscape purposes, and some stumps ground, too. His crew was very professional with a professional set-up. They arrived promptly at 8am and worked nonstop until the end of the day, when the work was complete. They did a magnificent job. They had huge cranes and other equipment and was putting on an impromptu show for the neighbors. It was quite a sight. They did exactly what we wanted, and let me know of any changes prior to doing the work (like the removal of a small tree to allow room for the crane, which was a necessary component for the work being done). I will definitely call on them again, as I know we'll have more work to do in the landscape of our yard!

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