Late and Unprofessional
I've actually used Sunrise Movers twice. The first time, we had them scheduled for 8 am and they didn't show up till noon. I didn't get a call letting me know this until about 11 -- so I went on thinking for hours that they just bailed on me. No one answered the main number. They were very nice and did the move well, so I called them back for the second move. I assumed that them being late was just a fluke. This time, they were scheduled for 8 am and then called to say that the wouldn't be there until noon and then they didn't show up until 3. From noon till 2:30 we didn't get a call letting us know of this second time change. One of the men brought his son along, which worked out okay but the son clearly didn't know what he was doing. Some of the furniture got scratched (presumably by a ring, because it was in the places you would hold the pieces). Multiple times, one of the men got a call and he said it was the next customer and just turned the phone off without answering. Though my husband thinks this last point is unfair (as they are doing manual labor all day), I think their smell was over the top -- it still lingers in the closet of the new apartment and it's been a few days of trying to air it out. The men from Sunrise have always been kind and relaxed and friendly, but I think, over all, that the job they've done could have been just as well done by some kids at college... but I paid for professionals.