Dependable and Trustworthy
I purchased my air conditionng unit and my furnace directly from Matt Holtkamp (the owner). Even though I did this more than 5 years ago, he is always willing to help me out in a bind. Last summer my compressor went out and he sent someone out the same day to fix it. Just last Tuesday I came home from working a 12 hour day to find my air conditioning unit was not working. I called Holtkamp H&A at 9:30 p.m. and Matt took the call himself (not the answering service!) We tried troubleshooting the problem but we were not able to determine what the problem was. I was able to schedule an appointment time for the very next morning. At 10:30 a.m. Matt called me at work to let me know that he had fixed the problem (a fuse inside the unit had been shorted out). I can't say enough good things about this family owned company. Matt and his long time office assistant, Barbara, truly know the meaning of customer service. I will be a customer for life....Sincerely, Karen Smith.