jimyat11
TRUST RATING
Member since 10/07/2011
Reviews 7
Average Rating
Helpful Votes 0

Quick Response

When my AC unit experienced problems, I contacted Shumate at around 830am and the technician was at my house around noon. I even received a courtesy call prior to the appt. The technician was friendly and seemed knowledgeable. He quickly resolved my issue and explained a maintenance plan which Shumate has (seems a bit high priced). Since this was an unusual problem I had, I am more commenting on the communication and response time which was impressive. I will seriously consider using them in the future!

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Disappointed

I have used American Energy to have 2 new AC units installed in the last couple of years. I had a problem last night with one of my units and I began calling to get service, one of the fan blades was compromised shutting off the unit. Because it was after hours, I didn't expect a call back until the morning, and I also called first thing, hoping to get someone out quickly. I called twice and did not get a call back. Meanwhile I contacted Shumate and they said they could have a tech out in the early afternoon, see my review of Shumate. I did receive a call back from Kathleen which I missed and called right back but again got voicemail. It is now 6pm and I have never heard back from American Energy yet. Shumate has come and gone after fixing my issue. I really like Michael and trust him completely. I had hoped that AE was my company that I could depend on. I had similar issues reaching them last time too. It does no good to have a good company for AC service if you cannot reach them and/or have them return calls. I give up!

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All Four Seasons Garage Doors

Posted on: 6/15/2015

Excellent Experience

A great experience from start to finish. Tech was on time, analyzed problem and actually provided a cheaper part using a rebuilt part saving me $100. Service was completed in 30 minutes and done with total satisfaction on my part. Technician (Bryan) was friendly, helpful and knowledgeable. I have a new garage door company!!

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Bonner Built

Posted on: 11/17/2014

Avoid!!!

I got an unsolicited contact from Bonner Built to inspect my roof for possible hail damage to submit to insurance. With nothing to lose, I allowed the inspection. A few months later I had roof leaks and decided to "throw them a bone" and scheduled an appointment. The rest was a terrible experience: -They missed the appointment and I had to call to reschedule -They came out and did not get on the roof or into the attic, said they would return and get on roof -did not ever hear back, they never returned. Save your time and effort, I eventually used Dr. Roof and had a great experience, see my review on them

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Dr. Roof

Posted on: 11/17/2014

Another Great Experience

I had leaks in my roof and sought 3 estimates for repair. I chose to go with Dr. Roof as the representative did the most thorough examination including going into the attic. One (Bonner Built) did not even get on the roof...Do NOT use them). KTM got on the roof, gave a lower estimate, but was not going to replace the boots which had all worn out. They said they would "repair" them. This did not make sense after the Dr. Roof rep explained it and really would have been a mistake after seeing the old boots when they removed them! I did have to call Dr. Roof to set up the job, that was a little disappointing after being told they would contact me the day after signing the contract. I then got a call from Lee saying they needed to delay the repair. We were expecting big rain (which we got)and I asked her to please reconsider the delay. She called back 5 minutes later and confirmed a repair for Saturday which they don't normally do...I was very grateful. The technician came out Saturday morning, did a great job, explained with pictures what he did and the job was done. I have used Dr. Roof before....another excellent experience!

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Critter Patrol - Wildlife Control

Posted on: 4/29/2014

Outstanding Professionals

The highest complement I can give a company is to call them professionals! Becky was knowledgeable and thorough and scheduled my appointment with Tony. Tony correctly diagnosed our critter problems as gray squirrels and explained in detail how they got into our attic, their habits and how critter patrol would resolve our issue. They were out the same week and quickly sealed the house and set the escape exits for the animals. The scheduled visits to check the status and to eventually remove the exit screens and clean the attic were very efficient and all workers were friendly and helpful. I got a couple of estimates prior to selecting critter patrol. One company offered a warranty but required you to renew this every couple of years....why? So they could charge more money of course. Critter Patrol offers a lifetime warranty and it is transferable to new owners. The price was very competitive and seeing the results, a very good value. In short, a terrific experience with true professionals!

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404-Cut-Tree

Posted on: 10/7/2011

Outstanding Service

I asked 3 companies for estimates and only this one got me an estimate, copy of insurance and references. Their price was very reasonable! They started within 2 days. They did a great job and called to check on my satisfaction. Outstanding service!!

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