cpogue
TRUST RATING
Member since 10/12/2011
Reviews 1
Average Rating
Helpful Votes 1

Make-A-Move

Posted on: 10/12/2011

WORST EXPERIENCE EVER!!!! BEWARE!!!

WORST EXPERIENCE EVER!!!! First, they were supposed to bring a 24 ft truck and brought a 12 foot truck. I told them when they arrived that they would not be able to get all of our stuff. They admitted to me that they brought the wrong truck because the other crew took the big one. We had a 2 bedroom apartment (with very little bedroom furniture, we gave most of it away) The only bedroom furniture was a bookshelf and two beds and they took 7 hours to move HALF of our stuff 15 minutes away!! We had to borrow a friendís truck and trailer to get what they left behind. One of the movers literally stood around waiting on instructions from the other guy and was moving one box at a time. Then, they charged me $121 more than what they put on my receipt!!! I tried to reach a manager to let them know how bad my experience was, I emailed them and called them twice. I finally got a manager to call me back. Explained everything in detail and was told that he would investigate and get back with me. NEVER EVEN BOTHERED TO CALL ME BACK!!!!!!!!!! We will never use them for anything and I would advise you not to as well unless you want to end up paying serious cash!!!

  • Overall
  • Quality
  • Service
  • Value