DMTMsav
TRUST RATING
Member since 10/18/2011
Reviews 1
Average Rating
Helpful Votes 0

Jim Ellis Volkswagen of Atlanta

Posted on: 10/18/2011

Totally unprofessional and they lie!

The short version is that we connected with Nikki online before arriving to ask about a few A6’s that were online. After arriving from Savannah, test-driving 3, we settled on one we wanted to offer on. We negotiated with Nikki Basista (Masud Wiggins- sales manager) and settled on a price the following morning on the phone. We were on our way and literally pulling into the dealership an hour and a half after accepting and settling on a price only to get a call from Nikki to say – oops, sorry the car sold. We were upset and she was very dismissive about the whole thing – putting the blame on us for not giving a deposit when we were NEVER asked to give one. We left extremely unhappy about not getting the car, upset with her lack of professionalism – and most upset when I find today online and by calling the dealership that the car NEVER sold. I can’t imaging any sort of excuse that could come of this –and I am sure Nikki is not a total reflection of your dealership, but the fact that she seems to speak before actually knowing the details – ie quoting wrong financing, prices, etc she might need a little more training. I would stay away from Nikki Basista and Masud Wiggins if you go to this dealership!

  • Overall
  • Quality
  • Service
  • Value