Member since 10/22/2011
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Firestone Complete Auto Care

Posted on: 10/22/2011

They deserve better

With two good and two not so good reviews the Oak Hill Firestone's average is three stars and they deserve better. We have dealt with them off and on for about ten years and have been generally pleased with the products and service offered there more so lately. Good points are store convenience, it's open on Saturdays & Sundays plus they are reliable especially in a pinch if their workload permits. Asst. Manager Ed is a good guy to deal with, takes pride in the Firestone name and is honest about work performed by his crew of technicians. Last year my wife bought new tires from this store and a couple days later a wheel cover disappeared. I called and told Ed the lost cover was apparently not attached properly by his workman. Ed asked me to replace the wheel cover and bring him the receipt for it in order to be reimbursed. I did so and Ed made good our wheel cover replacement cost. This morning Ed supervised front brakes installed in my daughter's ten year old Corolla then gave us a coupon for a nice discount. This helped beat the competition by nearly a hundred dollars. His integrity inspires trust so we will continue to deal with him and his coworkers.

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