MariettaD
TRUST RATING
Member since 10/23/2011
Reviews 1
Average Rating
Helpful Votes 0

Rainfall Irrigation Inc.

Posted on: 10/23/2011

Excellent repair service, but pricey on parts

We have used this company twice for repair work. In both cases, the service was fast and completed reliably. They do not want payment at the time of the repair, but e-mail a bill a few days later. In both cases, we were taken back by the final price of the bill in comparison to the rough estimate quoted over the phone. This last time, the parts probably could have been purchased retail for less than $10, but the invoice showed $55 for parts. Bottom line... try to get a firm quote (good luck) or expect to pay more than what you've been told over the phone. Yes... e-mailed invoices are convenient, but also a convenient tactic of not having to face the customer with an exorbitant overcharge on parts.

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