bstarr145
TRUST RATING
Member since 11/21/2011
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CertaPro Painters

Posted on: 11/21/2011

Miserable Crew Chief

I'm a college painter who had one job left when I had to go back to school. The paint was already bought, and the house was more than half done. I contracted with certapro who were great at getting it started soon. Unfortunately, the crew chief was miserable. He was unreliable. He was never on time. it took him 3 weeks longer than it should have (should have been a two day job). He left multiple times saying it was done (4 times) and had to come back get areas he missed. I even found a window that was entirely un-prepped. The homeowner said "I don't like those guys." and I don't blame him. CertaPro called me for a survey and I gave them an honest 2 out of five. I was really grateful that they were able to help me in a tight spot so quickly. but as a paying customer I expected better quality. The manager left me a message about how livid he was for giving him that honest review because he helped me out and I'm just a student. The fact is, I could have had another professional company help me out 2 days after he started. Certa Pro could start the soonest, but the crew chief was miserable and made for a dismal experience.

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