Buddydouble
TRUST RATING
Member since 11/23/2011
Reviews 2
Average Rating
Helpful Votes 1

Thomas Eye Group

Posted on: 6/16/2012

Long wait, zero customer service

Textbook example of a large, multi-physician, multiple-location specialty care corporation. Strengths - superlative medical care - size/volume yields experience, offers referrals/consults for complex cases; good doctors depending on practitioner selected. Negatives - size means big overhead requiring large patient volumes. Large volumes mean long waits, short patient-with-doctor times, and factory-like front- and back-office processes and staff. This causes high staff turnover eliminating customer service and causes but 1 in 9 dissatisfied customers to publicly generate high dissatisfaction rating I've had for 2 years. If encounters go as they should rating will be different. If you've been TEG's customer for long, Murphy's Law will surface. You’ll be astounded at complete absence of customer service, accountability, and response. From physician and physician's nurses/aides, to support staff, to the CEO and CFO who I attempted to communicate with, TEG failed to REPLY to voice mails, oral conversations, and even written and faxed communications over a 4-month period, let alone resolve what was a very simple administrative issue. If you believe in consumer-directed healthcare; that healthgrades.com and other rating sites help choose good providers; if time is valuable to you; consider the corporate practice's costs/benefits compared to care and service that individual practitioner I'm having my medical records sent to on Monday promises.

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Rue Trim and Remodel

Posted on: 11/23/2011

Never called back

Came to the house for trim project... said all the right things... never came back or returned calls

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