What a WONDERFUL experience!
I am so thrilled that I came across Ronald Smith Heating & Air! Amazingly, I would not have if not for hearing of them on 680 the FAN radio. This is a family owned company that has been in business for 30+ years! Everyone I dealt with was extremely competent and friendly. I had already been told that I needed to replace my Heat Pump AC when I called for a price quote. Renee gave me a price that was more thorough and competitive than the others. Nevertheless, she insisted on sending someone out to confirm the diagnosis...free of charge! I expected that they may come up with all sorts of add-ons. Instead, James came out and confirmed that they could replace the unit and honor the price quoted. Todd and Adam came out 2 days later to do the installation. Everyone showed up at the EXACT time promised...no 3 hour window! Todd and Adam were terrific! They were friendly, efficient and professional. They replaced my old mercury thermostat with a new digital one...at NO charge, as well as replacing some insulation on the furnace and making sure that everything was operating properly (even the 2nd AC and furnace units)! It is so rare to find a service provider that not only does what they say, but actually exceeds expectations! It's not surprising they have remained in business for such a long time. They have certainly earned another loyal customer! Thank you, thank you!