Ben Rivera who came to my home for the initial inspection was professional, courteous, informative, and forthright. The service technicians that came to apply the service were the opposite, They were curt, and seemed in a hurry. They did not explain what they would be doing and were very short in responding to my questions. When they were finished applying the chemical they did not volunteer to show me what they had done. They did not clean up or tidy after their work. They left mulch, stones and pieces of brick strewn on the grass and walkway. After they left I spend about 30 minuted removing those stones and bricks and leveling them around the house, leveling uprooted sod, blowing mulch from the lawn and driveway, leveling mulch, and blowing away the concrete dust from they drilling.