I had 4 different companys out to give me an estimate. By far Josh White was the most thourgh. He took the time to explain everything in terms that we could understand. The installation was set up promptly. I requested that the crew get to my house by 7:30am because I had to go to work. Wow! 7:30 they were there. We encountered 1 small problem with the install but it was quickly hanled. Elio and Chad did great work and cleaned up better than any contractors we have used in our home. I would gladly recommend Universal to anyone. Call these guys!