Extremely poor service and quality of goods
Told 2 weeks for blind purchase 8/13. 8/26 not heard anything so sent email. 8/30 no response; I resent email. Responds saying next week. 9/8 no response; emailed if this was going to take another week. 9/9 responds the upstairs on backorder but downstairs were ready. Asked to install downstairs now. Said 'Yes'. 9/12 no response to 'Yes' so emailed. 9/13 no response sent email again. Called her 9/15 and threatened to dispute charges for order. Finally told us 2-4pm window on a Thursday. Installer showed up 5:30pm, worked until 10pm not finishing. Said would be back tomorrow. Called next day said he couldn't come; would come Saturday. Saturday 1pm, he hasn't shown up. We call again and he shows up finally. Downstairs are up. 10/2 no response on upstairs so emailed. 10/3 responds they are ready. I respond install ASAP. Setup for 10/6 4pm. 10/6 no one shows up. Called, could not get a hold of anyone. Got rescheduled to 10/12. 10/12 installs, but the corner valences were not packaged nor the weighted drawstring handles. Needed to reschedule for that. 10/19 parts were ordered. 10/26 parts in. 11/12 missing pieces installed. One rail was broken downstairs because it didnot open smoothly. I asked to have it replaced. He came and told me there was nothing wrong with it. Sprayed WD-40 on it and said it was fixed. After getting irritated I told him to take it away and get me a new one. Finally did and who would have thought that this one actually works. DON'T USE THIS COMPANY!