In Sept '10 we had them come out and do measurements for a large bath remodel. Our bath was already gutted so all they had to do was put everything in. Arriving late was an understatement and when they did arrive, they wanted to stay late...pass 10 pm. The project was supposed to take 15 days, it took 3 months. It is now Dec '11 and the tile is cracking at EVERY SEAM! Are you kidding me? I will NEVER use again or suggest anyone uses this company EVER!