Not used to scheduling a specific appointment time in today's 'business model.' I was used to scheduling a 'window of arrival' with every company. It was refreshing to have a company schedule an appointment and actually show up exactly when that appointment was scheduled. We had a problem with 'roof rats.' I thought that was just a slang, but I now know that there is actually a rodent called a roof rat. The Breda rep described to me everything that would be done to solve this issue. They began the process immediately, which was very reassuring. When the exclusion team arrived, they went over in detail everything they were going to do that day to close up the openings where these nasty boogers were getting in. I can't remember the names of the two nice men who did the work, but they were so professional and very educated on what they were doing. They scheduled a follow-up appointment right then and there and so far they are staying on top of my situation. It's not a fun thing to have rats living upstairs in your attic, but these guys made sure it was a short term stay and I appreciate everything Breda did for my family. Excellent company from the time I called to the time the technician left. I would highly recommend this company to my friends and neighbors. Not that I'm telling my neighbors I had rats!