I am a single mom that noticed hot water flowing outside my basement door. I always try to handle most problems to save money where I can. However, when I looked at the hot water heater and tried to diagnoise my issue - I realized that I needed a professional. That is exactly what I got. Allgood sent out Richard Fleming who proved to be just what I needed. He was very kind, professional, knowledgable and had my problem corrected within an hour of his arrival. I trust that he performed only the service that was needed and the charge was very much acceptable. I will contact Richard with all future plumbing issues I have. I am a completely satisified customer. Thank you Richard!