Unprofessional and Careless
Our Project Manager called our banker directly, multiple times, was careless with timelines and commitments and, when we wrote to the owner to express our concerns, he suggested we go our separate ways, while admitting that they had failed. As compensation, they gave us "final plans" for the $6k we had paid them - but those "plans" consisted of photos from our Houzz library and line drawings - certainly nothing actionable. I will add that, had I not put a hold on the second retainer, I'm quite sure they would have cashed that check, too, without a second thought to the value delivered. In all, we wasted 6 months and a good amount of money on Renewal. I can only imagine how much their approach and attitude would have been had we actually started with them.