Lots of Waiting and Wondering
We had Home Depot replace and existing sliding glass door (which is considered a window). We thought it would be a simple job. We were told all work was custom made, and their quote would be the final price. I was a little disturbed that for how much we were spending on this project, we were never given a clear picture of what we were buying. All the pamphlets were geared toward windows, not sliding doors. A month went by, more measurements made and then we were told "oh, this will have to be a custom door, so your price will go up $600." ?? Desperate to just get the work done by now, we agreed. Another month later workmen came and there was continued confusion about measurements, etc. In the end the process was long, drawn out, and didn't leave us with a lot of confidence in the job. A lifetime warranty was verbally given, but we never received any certificate in writing. I realize our case may have been a series of unfortunate events--that they acknowledged & apologized for, but they did not offer any compensation for our troubles to restore consumer confidence & loyalty. We will not be looking to Home Depot for future window replacements.