Member since 1/30/2012
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Shady Grove Landscape Company

Posted on: 1/30/2012

Poor Customer Service with Estimate

Owner brought her large dog for the estimate who ran our & our neighbor's yard unleashed-inappropriate. Nice proposal for half the yard, but she proposed to do nothing with half of yard with significant water/drainage issues. When challenged to consider this, owner proclaimed "Look, I'm an expert." Then stated "Look,I have a family". If you'd rather spend Saturdays with you family, don't scheduled appts. on that day. She then apologized for being unprofessional. I told her she needed to leave. True "experts" don't need to make such proclamations and are humble enough to admit that they don't know everything. Rude...and bad experience. Makes me wonder about some of the other reviews.

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