Don't waste your time!
If I could, I would give MEC zero stars! My 9 month old daughter was referred here because of a clogged eye duct. When I called to make an appt. they couldn't fit me in for a month. That's fine...I understand doctors offices are busy. My appointment was at 930am, early enough so I could make it home in time for my daughters morning nap. I even got there early - unheard of now that I have a baby! I waited to be called back to a room for 90 minutes. The reason for the wait was there were too many people coming in for post-op check ups. NOT MY PROBLEM! I made my appoinment a month ago. Once I was put in a room to see a doctor I waited another HOUR until anyone came in to see us. Waiting for 2.5 hours with an infant is not fun. And it was now past her nap time. I was irate. The doctor came in to tell me the tear duct was clogged (DUH!) and that I needed to schedule a procedure to fix it. Waited that long for 3 minutes with the doctor who told me everything I already knew.
A few weeks later I finally called to schedule the procedure. I left a voicemail for Gloria who took 5 days to get back to me. She wouldn't schedule the procedure without talking to Dr. Ho and said she would call me back the next day. 4 days later I called Gloria again. She actually answered her phone and said - oh, let me call you right back. I have to clarify something. Still waiting to hear back from her.
The lack of good customer service is so annoying and frustrating. I'm so tired of waiting a