Honest, Trustworthy and Humble
I had a leak under my hot water heater and had to cut off the water to my house. My homeshield warranty sent a plumbing company that was not honest. Their company gave me a very high estimate that did not cover installing a new line from the street. The company also lied when fixing the cutoff valve in the house. They said they had to move the water heater to replace the valve at a cost of $285 to me. After contacting Mr. Derrick Bell from Arrowhead, he suggested the plumber cut a hole in the sheet rock to fix the valve. He was very upset. However, he cut a hole and fixed the valve which did not cost me. Derrick Bell gave me a better solution, better estimate and great advice. He educated me through the process and ensured I understood the problem and my options. He was prompt and did what he said. He and his crew really cared about me and fixing my problem. I can't say enough good things about them. I HIGHLY recommend this company! Derrick Bell is humble and honest. Thank you Mr. Bell.